Shipping Policy

We charge for Shipping on our products. For items that do not require a Bomba License, we will ship out the products(to the best of our abilities) the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays. Orders with Bomba License will need a longer period of time to process the Bomba License. This will be communicated directly with the customer. If there are any questions, please contact us at enquiry@firefighter.com.my

Cancellations

Change of order and cancellation of order will not be permitted once payment has been confirmed

Refund Policy

Thanks for purchasing our products at www.firefighter.com.my.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take up to 14 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.

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