Self-collection is now available for our 2kg CO2 & 9kg ABC Fire Extinguishers. Collection at our Petaling Jaya Headquarters.

Shipping Policy

Shipping charges will be incurred for our orders on our products. The rates are calculated based on the delivery location and the weight of the products.

For items that do not require a Bomba License

Orders received on weekends and during public holidays are dispatched the following Monday or next working day. During peak periods, such as the holiday season, there can be processing and shipping delays. If there are any questions, please contact us at enquiry@firefighter.com.my or click the Whatsapp icon to contact our customer support.

Purchases with Bomba License

Orders with Bomba License will need a longer period of time to process the Bomba License. Our representative will contact you the next business day after the purchase. Additional details will be needed to process the Bomba license by the Bomba Authorities. The fire extinguisher(s) with Bomba License will be delivered to you within 10 working days.

Self-Collection

Self-collection is now available only for our 2kg CO2 & 9kg ABC Fire Extinguishers. Our representative will contact you the next business day after the purchase. Additional details will be needed to process the Bomba license by the Bomba Authorities. We will contact you when your Bomba License is ready for collection! Please present the confirmation email at the counter. Collection point is at our Petaling Jaya Headquarters.    📍Our Address

Cancellations

Change of order and cancellation of order will not be permitted once payment has been confirmed.

Refund Policy

Thanks for purchasing our products at www.firefighter.com.my.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take up to 14 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.

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