Self-collection is now available for our 2kg CO2 & 9kg ABC Fire Extinguishers. Collection at our Petaling Jaya Headquarters.

Kick-ass Customer Experience Executive

💼 Full Time

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Job Overview

Fire Fighter Industry is Malaysia’s #1 fire safety company. Our team is looking for a people-oriented and innovative Executive to join us! This position will be part of the Innovation team at Fire Fighter to provide the best experience for our customers.

Duties and Responsibility

  • Manage all communication through YesHello (Whatsapp, Facebook Messenger), Meta Business Suite (Facebook Messenger, Comments and Post, Instagram DM, comments and Post ), Zoho Social (Facebook Messenger, Comments and Post, Instagram DM, comments and Post ) Shopee Chat, Lazada chat and Emails.
  • Respond to all email enquiries and hand over enquiries to relevant departments for follow-up.
  • Manage customer Enquiries, Complaints and Requests in a positive manner.
  • Communicate between departments to ensure Enquiries/Leads are being taken care of and updated.
  • Prepare weekly reports on Enquiries received, handed over, and any other strange and unique requests from customers.
  • Handling urgent replies on weekends for one hour each day.

Job Requirement

  • At least 2 to 3 years of relevant experience. 
  • Amazing selling & communication skills. Being able to sell ice cream to an Eskimo.
  • Excellent communication skills in the major languages in Malaysia. 
  • Being able to work cross-functionally with different teams.
  • Possessing a can-do, resilient attitude.

About the Job

  • Salary Range
  • RM2,600 - RM3,600
  • Working Hours
  • Mon - Fri: 9am - 6pm
  • Location
  • 1A, 10th Mile, Federal Highway, 47301 Petaling Jaya, Malaysia

Interested in the position?

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What is working at Fire Fighter Industry like?

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